RETURN & REFUND POLICY
Last Updated: September 8, 2026
We want you to be completely satisfied with your purchase from Soft Nest Care. If you are not, we are here to help.
1. Return Window
You may return eligible items within 30 days of the delivery date for a full refund or exchange.
2. Eligibility for Returns (Hygiene & Health Safety)
Due to health and safety regulations regarding personal care items:
- Unopened Items: Products (including diapers, feminine hygiene products, and vitamins) must be in their original, unopened, and sealed packaging with all tags attached.
- Opened Items: For sanitary reasons, we cannot accept returns of opened or used hygiene products or dietary supplements, unless the product is defective or damaged.
- Defective/Damaged Items: If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging. We will provide a full refund or replacement at no extra cost.
3. How to Initiate a Return
- Email us at manager@softnestcare.online with your Order Number and the reason for the return.
- We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original packaging.
4. Return Shipping Costs
- If the return is due to our error (wrong or damaged item), we will provide a prepaid return shipping label.
- For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
5. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
